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• Financial Analyst (1957) View  

  Position: Financial Analyst (1957)
  Remuneration: £32k+ depending on experience
  Location: Chiswick
  Sector: IT & Telecommunications
  Job Ref: 1957

  Overview:
  Asurion is probably one of the biggest and most successful companies you’ve never heard of!
  Headquartered in Nashville TN and with roots in Silicon Valley, it was founded by two Stanford graduates in 1994.  One of the founders, Kevin Taweel, is still actively involved as Chairman.  The company is privately-held with more than 14,000 employees, operates across three continents, with global revenues of $6.5 billion and growth of over 25% year on year. Together with sister company, NEW Asurion, they serve over 240 million consumers worldwide. More information can be found here www.brightsparkslife.com/campaigns/asurion/.
  This role incorporates all aspects of accounting, financial planning and analysis. The successful candidate will be assisting with and recording the monthly accounting process and will be collaborating with colleagues to drive forward with business process improvements to maximise profitability and improve process efficiencies.

  Prerequisites:
  You will be self-motivated and educated to degree level in Finance, Accounting, Maths or a related field, an MBA, CA or CIMA are preferable. At least 3 years’ experience in a financial accounting and analysis role is essential. The successful applicant will have strong modelling skills and be comfortable with Excel, ERP and SQL.

  Responsibilities include:
  • Responsible for completing various balance sheet reconciliations and recording applicable journal entries as needed
  • Assist with the monthly accounting close process
  • Responsible for developing and supporting both “ad-hoc” and periodic financial analysis
  • Responsible for supporting management-related annual budgeting, forecasting, Key Performance Indicators and special projects
  • Will help drive business process improvements in both the IT and Finance organizations
  • Assist in preparation of presentations to the Senior Executive teams
  • Act as Internal Consultants – Accounting and FP&A supports business unit leaders through internal consulting projects collaborating with functions throughout the enterprise with the goal of maximizing profitability for the company and improve process efficiencies.
  • Assist Financial Planning – collaborate with lead FPA to assist in the  development and analysation of end to end financial and operational plans for the enterprise and all business units through an Annual Operating Planning Process and then report on progress through Quarterly and Monthly Financial Reviews
  • Drive Financial Performance – Finance helps drive the financial performance of the firm’s programs by identifying and managing key drivers, developing financial, pricing and statistical models, and working with colleagues throughout the firm to improve and manage the program’s performance

  The Person – experience & skills:
  • B.S. in Finance/Accounting, Maths or related field, MBA, CA,  and/or CIMA preferred
  • 3-5 years’ experience in a financial accounting and analysis role
  • Intermediate knowledge of Accounting Principles
  • Strong financial planning and modeling skills including the evaluation of regional and business unit forecasts by revenue and expense line item
  • Strong experience with Excel, ERP, SQL, and Business Intelligence software to include data presentation and PowerPoint skills
  • Very strong computer spreadsheet and data analysis skills to include Hyperion Essbase or other analytical and reporting packages
  • Prior experience using Microsoft DAX general ledger software helpful
  • Strong financial analysis skills including financial statement analysis and competitive benchmarking comparisons
  • Experience with forecasting and annual budgeting
  • Experience in the wireless, high tech, manufacturing, or insurance industry helpful
  • Self-driven, willing to take on new responsibilities
  • Strong work ethic able to work flexible hours as needed during peak times
   

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  Location: Category: Jobs, Permanent  

• Fraud and Risk Management – Data Analyst (1952) View  

  Position: Fraud and Risk Management – Data Analyst (1952)
  Remuneration: £ Competitive + bonus & excellent career growth
  Location: Chiswick
  Sector: IT & Telecommunications
  Job Ref: 1952

  Overview:
  Asurion is probably one of the biggest and most successful companies you’ve never heard of!
  Headquartered in Nashville TN and with roots in Silicon Valley, it was founded by two Stanford graduates in 1994.  One of the founders, Kevin Taweel, is still actively involved as Chairman.  The company is privately-held with more than 14,000 employees, operates across three continents, with global revenues of $6.5 billion and growth of over 25% year on year. Together with sister company, NEW Asurion, they serve over 240 million consumers worldwide. More information can be found here www.brightsparkslife.com/campaigns/asurion/.
  The purpose of this role is to organise and analyse claims and subscriber data into reports, publish findings in presentations and provide information and analysis to Programme Management to drive profitable growth. You will provide the data and analysis used in Senior Management and Board presentations.

  Prerequisites:
  The successful candidate will possess strong numerical ability, be highly experienced in Excel (ideally Excel VBA) and is likely to hold a degree in one of the following fields:  Mathematics, Economics, Engineering, or a Business / Science related degree; or have significant previous experience analysing data across different sources.

  Responsibilities include:
  • Manipulate and analyse large datasets using statistical software packages and advanced analytic features of SQL and Excel
  • Identify and report on key drivers of claims behaviour and cost
  • Employ database query and spreadsheet tools to develop and standardise reporting and analysis of key drivers
  • Create databases to store and manage subscriber data, claims data and fulfilment data
  • Support interpretation of statistical data in order to identify significant differences, relationships, and trends in data, as well as factors that could affect the model
  • Provide the data and analysis used in Senior Management and Board presentations
  • Aid Director/Manager in creating financial forecasts
  • Provide key reports/data to Client Services and Care operations
  • Provide functional level expertise to cross-functional project teams as assigned, scope ranging from department level to enterprise wide level

  The Person – experience & skills:
  • Strong analytical expertise related to data analysis and data mining
  • Ability to build complex statistical models needed to understand issues at a detail level and forecast impacts of change
  • 2+ yrs experience using Excel; must be highly proficient; experience with Excel VBA preferred
  • 2+ yrs experience using SQL / data mining tools; must be highly proficient
  • 2+ yrs experience analysing/merging data across different sources
  • Proficiency with Microsoft Office products required
  • Work independently with little guidance while still meeting objectives
  • Collaborate easily with all levels of the organisation as well as cross-functionally
  • An aptitude and thirst to learn the key drivers of the business and help evolve the diagnosis and enhancement of product and operation performance
  • Ability to work under pressure and within tight deadlines
  • Ability to communicate complex statistical concepts and output to non-experts in both a written and verbal manner
  • Excellent written and oral communication skills
  • Detail oriented
  • Ability to multi-task

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  Location: Category: Jobs, Permanent  

• Business Development Manager (1950) View  

  Position: Business Development Manager (1950)
  Remuneration: £ Competitive + bonus & excellent career growth
  Location: Chiswick
  Sector: IT & Telecommunications
  Job Ref: 1950

  Overview:
  Asurion is probably one of the biggest and most successful companies you’ve never heard of!
  Headquartered in Nashville TN and with roots in Silicon Valley, it was founded by two Stanford graduates in 1994.  One of the founders, Kevin Taweel, is still actively involved as Chairman.  The company is privately-held with more than 14,000 employees, operates across three continents, with global revenues of $6.5 billion and growth of over 25% year on year. Together with sister company, NEW Asurion, they serve over 240 million consumers worldwide. More information can be found here www.brightsparkslife.com/campaigns/asurion/.
  Reporting to the VP of Business Development, this role is to support the pursuit of new business opportunities and strategic initiatives with the goal of the addition of new clients and geographies as well as the expansion of services provided to existing clients. You will also work with the Launch Operations team during planning and implementation phases, in order to ensure efficient roll-out for new clients and countries.
  The role will require at least 30% travel within Europe.
  Prerequisites:
  The successful graduate will be proactive and results driven with the ability to speak at least 1 of the following languages in addition to complete fluency in English: German, Spanish, Italian and/or Russian. They will be able to think strategically, possess strong business acumen and excellent communication and presentation skills.

  Responsibilities include:
  • Identify, research and pursue new business development opportunities and strategic client initiatives (from the identification of new products, new clients, product prospect, selling into existing customers and others)
  • Supports relationships with companies who have been identified as prospective clients, conveying Asurion Europe’s value proposition and developing new business leads.
  • Develop and maintain a Business Development tool-kit in order to standardize the bid management process across the organization
  • Demonstrates the ability to create value for potential clients through detailed understanding of the telecom/wireless industry and the Asurion business model
  • Strong cross-functional partnership across the business in order to develop client contracts from initial concept to finalization
  • Work with Launch Operations team during planning and implementation phases, in order to ensure efficient roll-out for new clients and countries. This will cover Care, Logistics, Sales &  Marketing
  • Prepares client launch activities and programs by partnering with appropriate cross functional organizations
  • Support cross-functional efforts to gain common understanding and buy-in of new concepts, product ideas and initiatives which they will, in turn, champion in their organization
  • Support development of short and long range plans from Asurion Europe’s overall business plan for client initiatives throughout Asurion Europe (both multi-layer and cross-functional)
  • Research and analysis of market changes and product changes to ensure competitive company leadership

  The Person – experience & skills:
  • Ability to be action oriented and results driven; demonstrates a passion to do “whatever it takes” to accomplish goals “Always On”
  • Educated to degree level and potentially possess a Master’s degree or MBA
  • Ability to speak & write fluently at least one and preferably two of the following languages: German, Spanish, Italian, Russian. Total written & spoken fluency in English is a prerequisite
  • Excellent client relationship skills
  • Excellent communication and presentation skills
  • Strategic thinking capability with ability to translate strategy into practice
  • Strong negotiation skills and business acumen
  • Ability to work in a fast paced, dynamic environment
  • Strong and demonstrable project management skills
  • Excellent numerical and problem-solving skills
  • Strong collaboration skills
  • Driving multiple projects to completion within cross-functional areas

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  Location: Category: Jobs, Permanent  

• Quality Management Analyst – Graduate (1953) View  

  Position: Quality Management Analyst – Graduate (1953)
  Remuneration: £ Competitive + bonus & excellent career growth
  Location: Chiswick
  Sector: IT & Telecommunications
  Job Ref: 1953

  Overview:   
  Asurion is probably one of the biggest and most successful companies you’ve never heard of!

  
  

  Headquartered in Nashville TN and with roots in Silicon Valley, it was founded by two Stanford graduates in 1994.  One of the founders, Kevin Taweel, is still actively involved as Chairman.  The company is privately-held with more than 14,000 employees, operates across three continents, with global revenues of $6.5 billion and growth of over 25% year on year. Together with sister company, NEW Asurion, they serve over 240 million consumers worldwide. More information can be found here www.brightsparkslife.com/campaigns/asurion/.

  
  

  This position is to work with a multi-lingual team as a Quality Analyst. This role is recognised as a Graduate entry point leading to further opportunities around the business both locally and within the EU and globally.

  
  

  
  Prerequisites:   
  The candidate must be a graduate either of a language based or analytical based degree. The right candidate is likely to be a bi-lingual French and English speaker and have experience of one or more Call Centres using either an outsource contact centre service or in-house to build a contact centre service.

  
  

  
  Responsibilities include:
  • Measure of the Customer Experience quality delivered through each of the Customer touch-points, primarily being the Call Centre calls through listening to Call Recordings and side-by-side listening with the CSR
  • Working with the Call Quality team to drive continual improvements in the Quality of the service provided
  • Working with the outsource suppliers in conducting & facilitating Call Calibration sessions to ensure that the level of Quality is consistent with the Asurion Service Culture
  • Working with the In-House channels to drive continual improvements in quality, such as the Contact Centre Team Leaders in providing coaching & support to the CSRs
  • Reporting on the overall Quality performance for each of the channels
  • Investigate the root-cause of any degradation in Quality identified either through the Quality Scoring or through issues raised by other departments across the business
  • Work with the Care Leadership team in defining the Quality Management approach & Incentivisations to drive Quality improvements

  
  

  
  The Person – experience & skills:
  • Experience of one or more Call Centres using either an outsource contact centre service or in-house to build a contact centre service
  • Demonstrable appreciation for the delivery of Service Quality
  • Superior communication (oral, written), presentation, and interpersonal skills
  • Bi-lingual French and English speaker
  • Demonstrable experience of working within a Team with individual and team goals
  • Demonstrated ability to coach and motivate others, with influencing skills
  • Demonstrated ability to plan, prioritize, organize and communicate effectively

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  Location: Category: Jobs, Permanent